Privacy Policy
At Proficient Digitizing, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By accessing or using our services, you agree to the collection and use of your information as outlined in this policy.
1. Information We Collect
We may collect the following types of personal information when you interact with our website or use our services:
- Contact Information: Your name, email address, phone number, and company details when you place an order or contact us.
- Payment Information: Payment details required to process your orders, such as credit card information or payment platform details (e.g., PayPal).
- Order Details: Any information related to the designs or files you submit for digitizing, including any design specifications or instructions.
- Technical Information: Information related to your device, browser, IP address, and usage patterns when you visit our website.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To process your orders and deliver our digitizing services.
- To communicate with you regarding your orders, inquiries, or support requests.
- To improve our services, website functionality, and overall user experience.
- To send you updates, promotions, or marketing materials, but only if you have opted in to receive such communications.
- To comply with legal requirements or respond to lawful requests.
3. Data Security
We take the security of your personal information seriously and implement reasonable security measures to protect it from unauthorized access, alteration, or disclosure. This includes:
- The use of encryption and secure payment processing when handling sensitive payment information.
- Storing your data in secure systems and limiting access to only authorized personnel.
Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not share, sell, or rent your personal information to third parties except under the following circumstances:
- With trusted third-party service providers who assist us in operating our website, conducting our business, or providing services (such as payment processors), so long as they agree to keep this information confidential.
- When required by law or to respond to legal processes, or to protect the rights, property, or safety of Proficient Digitizing, our users, or others.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your browser, allowing the site or service provider’s system to recognize your browser and capture certain information.
You can choose to disable cookies through your browser settings, but doing so may limit some functionalities of our website.
6. Your Rights and Choices
You have the following rights concerning your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You can ask us to update or correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information, subject to any legal obligations we may have to retain certain information.
- Opt-Out: You can opt out of receiving promotional emails or marketing materials at any time by following the unsubscribe instructions included in such communications.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including fulfilling orders and complying with legal obligations. If you request the deletion of your data, we will remove it from our systems, except for information we are legally required to retain.
8. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with the updated date at the top. We encourage you to review this policy regularly to stay informed of how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at Whatsapp OR Email Us.