Refund and Returns Policy

At Proficient Digitizing, we are committed to delivering high-quality digitizing services that meet your expectations. Please read our refund and returns policy carefully to understand your rights and our obligations regarding refunds and returns.

1. Satisfaction Guarantee
We strive to ensure that you are completely satisfied with the digitizing services provided. If the delivered product does not meet your expectations or the agreed-upon specifications, we are here to help resolve the issue.

2. Refund Eligibility
Refunds are only offered in the following circumstances:

• The delivered design does not match the original specifications provided in your order.
• Significant errors or quality issues in the digitized file that cannot be resolved through revisions.
• The order cannot be completed due to unforeseen circumstances on our part.

3. Refund Request Process
To request a refund, you must:

• Contact us within [Insert number of days, e.g., 7 days] of receiving your final design.
• Provide a detailed explanation of the issue along with any supporting materials, such as screenshots or files.
• Allow us the opportunity to correct the problem through revisions before the refund is processed.

4. Revisions Before Refunds

• In most cases, we will offer revisions to address any concerns before issuing a refund.
• If the issue is related to the quality or accuracy of the digitizing, we will revise the design as needed based on your feedback.
• Only if the revisions do not resolve the issue will a refund be considered.

5. Non-Refundable Services
The following are non-refundable:

• Orders where the design file meets the specifications you provided but does not meet subjective personal preferences.
• Rush orders or expedited services that were delivered on time.
• Completed designs that have already been used in production (e.g., if you have used the design for embroidery or printing).

6. Timeframe for Refunds
Once a refund has been approved, we will process it within [Insert number of days, e.g., 10 business days]. The refunded amount will be returned to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

7. File Returns and Cancellations
Since our service is based on delivering digital files, the following applies:

• Once the digitized file has been delivered and approved, it is considered “used,” and refunds are no longer applicable.
• Cancellations can only be made before the digitizing process has started. If work has begun on your order, no cancellation will be accepted, and no refund will be issued.

8. How to Contact Us
For any refund or return inquiries, please contact us at Whatsapp or Email Us. We will respond to your request within 24 hours.